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Frequently asked questions
Do you work only with Microsoft Dynamics 365?
Yes. Our expertise covers Business Central, Finance, Supply Chain Management, Sales, Customer Service, Field Service and Customer Insights, plus Power Platform, Copilot Studio and Azure for integrations. We sell no in-house product: we work with Microsoft’s standard applications.
What size of organizations do you work with?
From growing SMBs to large organizations. Business Central usually suits SMBs, Finance & Operations more complex organizations, and the CRM apps fit every size.
Where do you work?
From Montreal, we support clients in Canada, France and Morocco, in both French and English, on site or remotely.
Which industries do you serve?
Organizations in many sectors: distribution, manufacturing, services, public bodies and more. Our strength is the Dynamics 365 platform, which we fit to your processes.
Do you favour standard features or custom development?
Standard first. We configure native features and only build custom code when the gap justifies it. The result: simpler updates and a lower total cost of ownership.
Can you take over a struggling project?
Yes. An independent two-week assessment, a prioritized recovery plan, then support through go-live, with or without the current integrator.
How long does a Dynamics 365 project take?
From a few weeks for a focused CRM or a Power App to several months for an ERP. After scoping, we give you a realistic timeline.
What method do you use?
A four-step approach (clarify, design, deploy, evolve), inspired by Microsoft best practices, with short iterations and weekly governance.
Which integrations do you handle?
Dual-write, KingswaySoft, Azure Logic Apps, Data Management Framework, APIs and Power Platform connectors, among others.
Business Central or Finance & Operations: how do we choose?
Based on your size, the number of entities and countries, your volumes and the complexity of your operations. We work through that analysis with you before any recommendation.
Do you sell Microsoft licences?
We advise you on choosing and optimizing licences, then point you to the right purchasing channel for your situation.
How do you estimate project cost?
After a short scoping phase, we produce a detailed estimate by phase. You can also start with a smaller scope to get results quickly.
Where do we start with Copilot and AI?
With a discovery workshop: we identify three to five high-value use cases, then run a measurable pilot before scaling up.
Is our data safe with Copilot?
Copilot respects your existing permissions and, under Microsoft’s commitments for enterprise offers, your data is not used to train the foundation models.
Can you build custom agents?
Yes, with Copilot Studio: agents connected to your knowledge sources, Dataverse and systems, for HR, IT, customer service or your business processes.
Do you offer support after go-live?
Yes: fixes, Microsoft update management, improvements and new features, on a plan fitted to your needs.
How does talent placement work?
You describe the profile you need; within days we propose senior consultants from our partner network, assessed by our experts.
Can you train our teams?
Yes: role-based training on your own processes, key-user training and practical guides.
Ready to take the next step?
Book a 30-minute assessment with a Dynamics 365 expert. No commitment.